customer service

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Customer service

Yes, you need to create an account to order. It is also useful to create an account if you want to place another order later. The advantage of creating an account is that you do not have to fill in all the details again.

We only use your address to send the order. The entire webshop is displayed securely (you can see this from the https connection and the lock in the url bar).

You can see with the product whether it is in stock above the order button.

If a Monchhichi is not in stock, the order button is not visible. You will then see the text: “Out of stock”.

Payment

You can currently pay with iDeal, PayPal, Credit Cards or Bancontact.
There may be more payment options in the future.

Yes, As soon as we pack the order and increase the status to completed, the invoice will be sent as a PDF document via email.

No! Unfortunately, it is not yet possible to pay afterwards. This may become possible in the future.

Shipment

As soon as we have received the order and payment has been made, we will immediately start working for you. In practice, this means that your order will be delivered to you within 1 to 2 working days. We are of course dependent on PostNL / DPD. Unfortunately, we cannot influence delays on the delivery side.

Yes, we only ship packages. We use boxes that do not fit through the letterbox. Your package will be offered by the carrier and if you are not at home it will be taken to a collection point where you can pick it up.

Yes, it is possible to pick up your order from our warehouse in Nieuwegein.

Other Questions?

For other questions about orders or payments,
please contact the dispatch company via email to customer@monchhichi.shop.

For product questions please email to info@monchhichi.shop

How can I order if I’m based in North America?

If you’re a Monchhichi fan and want to expand your collection,
you may also visit https://jellybeet.com/monchhichi/,
which offers lower delivery fares as stock is being shipped from the USA.

If you’re interested in becoming a retailer,
please send an inquiry to sales@aqi-intl.com.
Our distribution partner will be happy to assist you.’’

For all other questions about Monchhichi you can fill in this form and we will contact you as soon as possible. (English Language Message Only)

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